Privacy Policy

We collect information you provide directly to us, such as your name, email address, phone number, passport details, and payment information when you make a booking or inquiry. We also collect information automatically when you use our website, including IP address, browser type, pages visited, and referring URLs.

We use the information we collect to process bookings and payments, communicate with you about your travel arrangements, send promotional offers and newsletters (with your consent), improve our website and services, and comply with legal and regulatory obligations under TICO and PIPEDA.

We will never sell your personal information to third parties. We share information only with the travel suppliers necessary to complete your booking, and with service providers who assist us in operating our business under strict confidentiality agreements.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You may disable cookies through your browser settings, though some features of the site may not function correctly as a result.

Our website may contain links to third-party websites, including travel supplier portals and payment processors. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

Under applicable Canadian privacy law (PIPEDA), you have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, please contact us at the address below. We will respond to all requests within 30 days.

For privacy-related inquiries or to exercise your rights, please contact Phoenix Voyages at privacy@phoenixvoyages.ca.